"Skype Style" Telehealth Services

Our online "Skype Style" Virtual one:one services were created for ANY individual whom can not make it to a clinic appointment. 

We eliminate this barrier and come to you via a screen in your home for the same great quality appointment

Who does telehealth work for? 

Our "Skype Style" Virtual Services (aka. Telehealth) were created for ANYONE whom can not make it to the clinic for their appointment.   

This could include (but is not limited too):

  • New mom's trying to juggle newborn's schedules with life

  • Professionals whom are stuck at the office and can't get away for an hour

  • Someone living in a remote community with no local clinic to attend

  • Weather makes it so you can't get out of your driveway

  • Practioners whom wish to consult with a "niche" services provider

  • You live in a community that does not have the specific services you need

There will alway remain circumstances where an in person visit is required ~ but research is continuing to show us that  virtual visits  can address and treat the same needs, and to the same level of care, for MANY conditions that an in person session can. 

What services can I receive via telehealth?

You can receive many of our services in our Online Clinic Location:

  • Physiotherapy

  • Pelvic Health

  • Stroke Rehab / MS / Parkinsons (Neuro Rehab)

  • Exercise Education and Program creation

  • Pre Op / Post Op hips and knees 

  • Concussion Rehab

  • Speech & Language Pathology

  • Occupational Therapy

  • Dietitian & Nutrition Services

How it Works

All you need is an internet connection, access to a desktop, laptop, smart phone or tablet, and to follow these instructions: 


Book your initial assessment / consultation

* Email us or by phoning 250-741-0141

* Please note your credit card information will be collected at time of booking to secure your appointment but WILL NOT be charged until after your assessment 


Complete your intake forms. They will be emailed to you as soon as you book your appointment.  Please take the time to complete these prior to your appointment 


You can visit our Online Clinic using either a cell phone/ iPad  or a desktop computer


Please arrive to your appointment a few minutes early - peruse the waiting room material, run a test on your computer, your therapist will be alerted that you have arrived 

 ** note: from a desktop please use google chrome or safari web browser **


When your therapist is ready they will welcome you from the waiting room with live video connection in your private and secure one:one appointment. 

To ensure you have a great appointment please ensure the following:


  1. You have your camera set up in a location that allows you to move around and still be seen
  2. You have clear audio - you may want to consider using earbuds for clearer sound (not necessary)
  3. Have a private space free of distraction so you can focus on what you need 


Following your appointment your therapist will summarize the goals and treatment plan you agree on, assist you with booking your follow-up sessions, and send you your homework


Commonly asked questions

1. Will my insurance pay for telehealth physiotherapy?

There are currently discussions with the various insurance providers occurring.  At this time we KNOW Great West Life will cover physiotherapy telehealth sessions.  We can not guarantee that other insurance providers (Pacific Blue Cross, Sunlife, GreenSheild ect) will cover telehealth physio.  We do know our clients have had success with re-imbursement of services but we recommend that you touch base with your provider to be 100% sure. 

2. Do you direct bill to my insurance provider? 

We do not.  However you are immediately provided with a detailed receipt complete with the type of service, duration of service, practitioner name and license number.  You can then take this receipt and submit to your extended health provider 

3. How do I know who to book with? 

It's important that you book with the practitioner who is LICENSED in your province.  When you contact us to book your Telehealth session we will ensure you are booked with a therapist whom is licensed in your province

4. Can you treat everything via telehealth? 

You can expect to receive the same exceptional care through out telehealth services as you would in the Symphony Clinic. However, although many situations are served well by telehealth,  not everything will be appropriate.  Your therapist will absolutely inform you if they feel they will not be able to help you ~ they will direct you to whom else in your own community (another health care profession for example), or the type of referral you may need to receive from your GP to move you forward in your care. 

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Nanaimo: 201 - 1450 Waddington Rd  

 Edmonton: 4825 89th St


Fax 1-833-790-4164 


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