"Skype Style"
Telehealth Services

Our online "Skype Style" Virtual one:one services were created for ANY individual whom can not make it to a clinic appointment. 

We eliminate this barrier and come to you via a screen in your home for the same great quality appointment

Who does telehealth work for? 

Our "Skype Style" Virtual Services (aka. Telehealth) were created for ANYONE whom can not make it to the clinic for their appointment.   

This could include (but is not limited too):

  • New mom's trying to juggle newborn's schedules with life

  • Professionals whom are stuck at the office and can't get away for an hour

  • Someone living in a remote community with no local clinic to attend

  • Weather makes it so you can't get out of your driveway

  • Practioners whom wish to consult with a "niche" services provider

  • You live in a community that does not have the specific services you need

There will alway remain circumstances where an in person visit is required ~ but research is continuing to show us that  virtual visits  can address and treat the same needs, and to the same level of care, for MANY conditions that an in person session can. 

What services can I receive via telehealth?

You can receive many of our services via telehealth:

  • Physiotherapy (strains, sprains, pain, movement dysfunction +more)

  • Pelvic Health

  • Stroke Rehab / MS / Parkinsons (Neuro Rehab)

  • Exercise Education and Program creation

  • Pre Op / Post Op hips and knees 

  • Concussion Rehab

  • Speech & Language Pathology

  • Occupational Therapy

  • Dietitian & Nutrition Services

  • Clinical Counselling

How it Works

All you need is an internet connection, access to a desktop, laptop, smart phone or tablet, and to follow these instructions: 


Book your initial assessment / consultation online HERE  or by emailing or phoning the clinic

* Email us or by phoning 250-741-0141

* Please note your credit card information will be collected at time of booking to secure your appointment but WILL NOT be charged until after your assessment 


Complete your intake forms. They will be emailed to you as soon as you book your appointment.  Please take the time to complete these prior to your appointment 


You can join your telehealth appointment using either a cell phone/ iPad  or a desktop computer


Please arrive to your appointment a few minutes early -

 ** note: from a desktop please use google chrome or safari web browser **


When your therapist is ready they will welcome you from the waiting room with live video connection in your private and secure one:one appointment. 

To ensure you have a great appointment please ensure the following:


  1. You have your camera set up in a location that allows you to move around and still be seen
  2. You have clear audio - you may want to consider using earbuds for clearer sound (not necessary)
  3. Have a private space free of distraction so you can focus on what you need 


Following your appointment your therapist will summarize the goals and treatment plan you agree on, assist you with booking your follow-up sessions, and send you your homework


Commonly asked questions

1. Will my insurance pay for telehealth physiotherapy?

Yes! Canada Life, Sun Life, ICBC and Worksafe all current will pay for telehealth physiotherapy sessions.  If your provider is of a different company we recommend you calling them directly to confirm if they will re-imburse you for telehealth sessions. 

2. Do you direct bill to my insurance provider? 

Yes! We will direct bill to Canada Life, Sun Life, ICBC and Worksafe on your behalf for your telehealth session.

3. How do I know who to book with? 

Symphony therapists are all licensed to practice telehealth physiotherapy in BC and the NWT.  Some practitioner guidance may be:

Orthopaedics (strains, sprains) + Joint Replacement + Movement:  Charlotte or Jessica

Concussion: Natasha or Nicole

Pelvic Health: Tara or Charlotee

Neurological: Natasha, Nicole or Tara

4. Can you treat everything via telehealth? 

You can expect to receive the same exceptional care through out telehealth services as you would in the Symphony Clinic. However, although many situations are served well by telehealth,  not everything will be appropriate.  Your therapist will absolutely inform you if they feel they will not be able to help you ~ they will direct you to whom else in your own community (another health care profession for example), or the type of referral you may need to receive from your GP to move you forward in your care. 

Common treatments through telehealth include:  self mobilization, education, exercise retraining, active exercise, review & progression of home exercise programs, movement retraining



Please select the appropriate practitioner to login to their waiting room. 

Your therapist will be notified of your arrival and will join you as soon as they are ready.  

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Nanaimo: 201 - 1450 Waddington Rd  


Fax 1-833-790-4164 


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